COWBOY ATHLETIC CLUB

CUSTOMER CARE

We believe the experience should be as exceptional as the product. From your first order to the moment it arrives, we're committed to providing thoughtful service, clear communication, and the attention to detail you deserve.

Shipping & Returns

Please review our fulfillment timetables, delivery options, and return terms below. All timelines begin once an order is verified and dispatched.

Order Processing

Our Veterans Day Pre-Launch begins November 11, offering early access to the Cowboy Athletic Club inaugural collection.

Orders placed during this period are expected to begin shipping November 18, coinciding with our official launch. Some orders may require additional fulfillment time.

Once shipped, standard delivery typically takes 3–7 business days.

Shipping

Shipping rates are calculated at checkout based on your order and destination.

Standard delivery typically takes 3–7 business days after shipment.

Tracking details will be provided by email.

Returns & Exchanges

Regular collection items may be returned within 14 days of delivery for a refund to the original payment method.

Items must be unworn, unwashed, and in their original condition. Please contact Customer Care to initiate a return.

The Hero Shirt is excluded from standard returns.

Limited Releases / Final Sale

Made with intention. Offered in limited quantities.

Our inaugural Hero Shirt is limited to just 100 pieces and will never be restocked.

All Hero Shirt purchases are Final Sale and are not eligible for discretionary returns or exchanges. Rights relating to defective or incorrect items remain unaffected.

Something not right? Talk to us. We're here to help.

REAL-TIME LOGISTICS & STATUS

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HELP & SUPPORT

FREQUENTLY ASKED QUESTIONS

Find quick answers to questions about orders, sizing, materials, and our community mission.

Can I exchange an item for a different size or color?

Regular collection items may be returned within 14 days of delivery for a refund to the original payment method, provided they are unworn, unwashed, and in their original condition.

If you'd prefer a different size or color, please contact Customer Care. We'll be happy to help you explore available options. Exchanges are subject to inventory availability.

Our limited-edition Hero Shirt is Final Sale and is not eligible for discretionary returns or exchanges.

How do I choose the right size and fit?

We recommend reviewing the sizing information provided on each product page before placing your order.

Our collection includes a variety of fits and silhouettes, so sizing may vary between styles. If you're unsure which size is right for you, our Customer Care team is happy to assist.

How frequently are sold-out pieces restocked?

Our regular collection may be replenished based on availability and demand. Select pieces, however, are created as exclusive releases and will not be reproduced once sold out. Our inaugural Hero Shirt is limited to just 100 pieces. Once they're gone, they're gone.

What is the Hero Collection and how are authentic uniform materials incorporated?

The Hero Collection is our signature tribute to military veterans. Each limited-edition piece features an authentic section of a veteran’s retired military uniform, carefully repurposed and sewn into a distinctive sleeve tag. More than apparel, every piece carries a legacy of service, sacrifice, and history worth preserving.

How does my purchase support Cowboy Athletic Club and the Veterans Wellness Center?

Every Cowboy Athletic Club purchase supports a mission far greater than apparel.

100% of net proceeds go directly toward building Cowboy Athletic Club in the Austin Metropolitan Area, home to a premier Veterans Wellness Center.

The vision is simple: to build the best damn Veterans Wellness Center on the planet. A place where veterans can train, connect, and find renewed purpose through strength, community, and belonging.

NEED A HAND?

WE'VE GOT YOU.

Questions about an order, sizing, a return, or anything else? Send us a message. Our team is here to make sure you're taken care of.

Response Time: Typically under 24 hours.

BUILDING PURPOSE.
COMMUNITY. LEGACY.

Forged through veteran service. Tailored with architectural restraint. Built for those who carry the quiet weight of ambition.